The Legacy Connection Earns Prestigious Award

The Legacy Connection (TLC), a privately owned company located in Tuscaloosa, has been chosen for an award for outstanding telecommunication services. It has been honored with the exclusive ATSI 2018 Award of Excellence for the 10th year in a row. The Association of Teleservices International (ATSI), the industry’s trade association for providers of telecommunications, presents this designation annually to call centers services.

The Legacy Connection (TLC) partners with clients to seamlessly integrate business solutions 24 hours a day, 7 days a week. TLC designs communication strategies to meet every client’s need while enhancing customer experiences with live, personal attention rather than automated voicemail, as well as offering professional receptionist services at a fraction of the cost of in-house staff.

“I feel honored to have received this award,” said Robin Bailey, president of The Legacy Connection.  “I’m especially pleased for our staff. This honor recognizes their dedication and hard work.”

Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criterion includes response time, courteousness of the representative, accuracy of the call, knowledge of the account and overall impression of the call. Now, a 10-time winner, The Legacy Connection earned the Diamond Award. ATSI extends its congratulations to the staff of The Legacy Connection on their proven quality of service to its customers.

For more information on The Legacy Connection, please visit www.callerconnection.com or call 800-250-5160.