We’re Professional, Affordable, Dependable And Fun To Work With
The Legacy Connection (TLC) is an award-winning, full-service telecommunication company partnering with clients to seamlessly integrate business solutions 24 hours a day, 7 days a week. We design communication strategies to meet every client’s need while enhancing customer experiences with personal attention rather than automated impersonal voicemail, as well as offering professional receptionist services at a fraction of the cost of in-house staff.
The Legacy Connection has a long history of client service, dating back to 1955 when the company was founded in Tuscaloosa, Alabama. Since its inception, TLC has offered an array of companies the opportunity to provide an important service that has been vital to their success. In addition to helping them to acquire and retain clients, we’ve helped them save money by not hiring a full-time receptionist. We understand all companies are different. That is why our services are both flexible and affordable.
As professional customer service representatives, there are certain characteristics, which define our commitment to each and every client:
Integrity: You can depend on our customer service representatives to be honest, to be trusted with confidential information and provide you with an accurate message based on the facts we receive from each caller.
Communication: Each one of our employees speaks clearly, listens actively and adjusts their communication strategy based on each individual caller.
Self-Motivation: TLC takes particular care in providing our clients will customer service representatives who are self-motivated. They take the initiative to complete their assignments and improve any behaviors, which will make them more effective. Our employees follow through on each assignment without constant supervision, showing enthusiasm for learning and improvement and consistently striving for excellence in every aspect of their job.
Respect: TLC customer service representatives always show your callers the respect they deserve. We are always polite, never use derogatory or demeaning terms and always behave in a manner that brings credit to your business.
TLC looks at itself as much more than an outside vendor to our clients. We look at each and every one as a partner. We are an extension of their business. We know how we answer their phones is a reflection of their business and their brand. Our priority is to provide the best professional impression possible, take messages accurately and as timely as possible. We truly feel their success is our success.
In fact, here are the top reasons why we enjoy providing an invaluable service for our partners:
- Reinforcing your brand of professionalism, courtesy and reliability to your customers.
- Developing the highest level of trust between you and your customers.
- Convincing you we have your back 24/7, 365 days a year.
- Knowing we will go beyond the call of duty to provide the best service possible.
- Doing everything in our power to help you reach your goals, objectives and ambitions.
And, lastly, we enjoy interacting with our clients/partners and they enjoy working with us. Frankly, in addition to being affordable, professional and dependable, we’re a whole lot of fun to work with.
The Legacy Connection enhances your business in a number of ways. Give us a call at 800-250-5160 or contact us at firstname.lastname@example.org