SERVICES
The Legacy Connection customizes its services for you! And, as your needs change, the services you choose can change as well.
Some of our most common services include:
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Outsourced Receptionist Service--answering calls and relaying messages 24/7—you choose the hours and days
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Emergency calls
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Disaster-preparedness answering service (when your phones are unexpectedly down due to service or disaster issues, such as hurricanes)
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Overflow calls (when your lines are all busy or your staff is too busy)
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Dispatch
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Order taking
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Vacation/temporary coverage, including extended absences
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Appointment Scheduling
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Specialized telemarketing
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Wake-up calls
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Want-Ad Response
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Help desk applications
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RSVP lines
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Employment Screening
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Message storage/retention
For our receptionist-answering service clients, we provide our CSR’s with written instructions from you regarding when and how you want calls answered, what you want us to tell callers, and how you want us to contact you.
And, our system is so flexible and accommodating, you can change these instructions from one day to the next, depending upon your needs and availability, and you can even give caller-specific or “triage” instructions which we’ll gladly follow.
We deliver your messages via pager, cell phone, fax, or email--your choice. And, you can give us caller-specific instructions when the need arises.
For clients seeking toll-free numbers to encourage out-of-area callers to contact you, or to help you track specific marketing campaigns (assigning one number per campaign or advertising media), TLC will connect you with a number you can rent starting at $10. per month.
We also provide Voice Mail, Teleconferencing/webinar technology and Pager Sales/Service. Just ask for details.
Quality
Service—Our #1 Priority
To ensure we are meeting and exceeding client expectations, we provide ongoing training to our staff, regularly perform quality assurance check-ups, and periodically survey clients. We also seek objective “mystery shopping” evaluations from our tele-services trade associations that evaluate member companies against strict quality standards and compare TLC services to that of other tele-services companies all over the world.
Save Money
& Look More Professional By Outsourcing to TLC
With TLC on your team, count on saving time and money related to hiring and managing receptionists, the payroll and benefits for their “downtime” when the phones are not ringing, and unknown amounts of “lost revenue” from callers who just hang up when they hear an automated greeting! And, for small or home-based businesses, having an as-needed receptionist makes you seem bigger and more professional.
Now is the time to choose The Legacy Connection—save money and impress your customers with TLC.
