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Proud to be American Family Owned and Operated Proud to be American Family Owned and Operated

Your Customers Deserve the Best,
Answer Them with TLC

Answering the demands of your business one call at a time

The Legacy Connection is your essential business partner when you are unable to answer the telephone personally. Most callers have no idea they have reached an answering service unless they ask, or you have instructed us to inform your callers. With our exceptional communications, advanced technology and personalized training, we can emulate your staff at your discretion as if we are working alongside you in your office.

The Story Behind The Legacy Connection, A Division of Always On Call

Family-owned and operated since 1955, The Legacy Connection was founded by Ms. Hazel Brown Upchurch in Tuscaloosa, Alabama, with a vision to provide professional and personalized answering services. While our name and technology have evolved, our dedication to excellence and genuine customer care remains unchanged. We take pride in upholding the values of community, dedication, and innovation that Ms. Upchurch instilled from the start. Today, we continue to deliver reliable, high-quality answering services tailored to businesses of all sizes, ensuring their customers feel valued and heard. At The Legacy Connection, we do more than answer calls—we build lasting relationships that help businesses thrive.

Our Services

Answering Service

Virtual Receptionist Services

Appointment Scheduling

Vacation/Temporary Coverage

Boutique Services

Disaster Preparedness

Our Clients Say...

Let's Get Started

Call us today to develop a customized plan for TLC to become an integrated extension of your business.

800-250-5160