NAEO Award – The Legacy Connection

The Legacy Connection Earns Top 10 National Service Award

The Legacy Connection has been recognized as a Top 10 recipient of the prestigious NAEO Superior Agent Service Award (SASA), honoring excellence in customer service. The award was presented at the 2026 NAEO Annual Conference in San Antonio, Texas.

Presented by the National Amtelco Equipment Owners Association (NAEO), this recognition highlights the performance of individual agents and their ability to deliver exceptional caller experiences through professionalism, accuracy, and empathy.

Winners are selected through a rigorous six-month “mystery caller” evaluation conducted by independent judges, measuring response time, courtesy, accuracy, and overall call quality.

“This award reflects the consistency, professionalism, and compassion our team brings to every interaction,” said Mindy Rogers, Vice President of The Legacy Connection.

The Story Behind Always On Call

Family-owned and operated since 1992, Always On Call was founded by a funeral director and his wife, Ellen, who wanted a caring person on the line to represent their business. Unable to find an answering service that could perform to their high expectations, Ellen began answering calls to provide the compassionate service they had been searching for. Soon, others heard about her exceptional phone manner and wanted to hire her for their own business. The family realized there are many other professional businesses and organizations that need more than your standard answering service – they need a caring, compassionate provider with the ability to customized services for any business. Always On Call was created to provide just that!

The Legacy Connection Earns Top 10 National Service Award

The Story Behind Always On Call

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