An Extension of Your Business

One Call at a Time

The Legacy Connection is your essential business partner when you are unable to answer the telephone personally. Most callers have no idea they have reached an answering service unless they ask, or you have instructed us to inform your callers. With our exceptional communications, advanced technology and personalized training, we can emulate your staff at your discretion as if we are working alongside you in your office.

Live Voice Answering

We do more than just answer telephones. Our team is trained to appreciate and understand the importance of first impressions.

Message Reporting

Immediately receive message summaries via email or fax at no additional cost to you.

24/7 Service

Our services are customized to the unique needs of your business, which may be utilized on demand, after hours, 24/7, or to complement your office and management staff.

Award Winning Service

Your callers, clients and prospective clients will receive service that is routinely recognized by industry experts as best-in class.

What Our clients say

“I have used The Legacy Connection for several years. My clients always comment about how professional and nice my "assistant" is! I have always been happy with their services and would recommend them (and have recommended them) to anyone looking for an answering service.”"

Law Office

“The Legacy Connection is just great. We have used them for more than 10 years to answer our firm’s after-hours calls. Not only are they very nice and helpful to us and to our clients, but they have never missed a message.”

Accounting Firm

"TLC has nearly eliminated the number of middle-of-the-night emergency calls I receive for resident emergencies. With thousands of residents in our various properties in several states, we give specific instructions to TLC regarding the appropriate contacts for emergency calls and the operators just make it happen – knowing who to call and when..”"

Property Management Company

The Story Behind The Legacy Connection

Family-owned and operated since 1955, The Legacy Connection was founded by Ms. Hazel Brown Upchurch in Tuscaloosa, Alabama, with a vision to provide professional and personalized answering services. While our name and technology have evolved, our dedication to excellence and genuine customer care remains unchanged. We take pride in upholding the values of community, dedication, and innovation that Ms. Upchurch instilled from the start. Today, we continue to deliver reliable, high-quality answering services tailored to businesses of all sizes, ensuring their customers feel valued and heard. At The Legacy Connection, we do more than answer calls—we build lasting relationships that help businesses thrive.