Press Release: The Legacy Connection Earns CAM-X Award of Excellence
For immediate release
Outstanding Service Brings Home National Award
The Legacy Connection Earns CAM-X Award of Excellence
Grimsby, ON (October 2, 2020) — The Legacy Connection of Tuscaloosa, AL has been honoured with the exclusive 2020 Award of Excellence for 15 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. The Legacy Connection was presented with the Award recently at the CAM-X 56th Annual Virtual Convention and Trade Show.
“I am very proud of my TLC Team. We strive to give our customers and callers excellent service and it means so much more to be evaluated and recognized by an independent organization. Even during the health crises, our staff has been there for our customers as an extension of their business” says Robin Bailey, President of The Legacy Connection.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Congratulations to this year’s winners of the Award of Excellence! The Award of excellence program is designed to evaluate the caller first in every aspect of the call. By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry. Congratulations!” says CAM-X President Garrett Bidewell.
Now a fifteen-time winner, The Legacy Connection States earned the Platinum Award for fifteen years. CAM-X extends its congratulations to the staff of The Legacy Connection on their proven quality service to their customers.
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
Linda Osip, CAM-X