We Save You Time, Stress & Aggravation
Being worried about your office phones can be extremely stressful, especially if you are a small to medium size business. You are concerned about maintaining your brand with your current customers and adding new ones to your current roster. The Legacy Connection (TLC) reduces much of your stress and aggravation related to creating and maintaining customer/client relationships in a number of ways.
For one, we can help make sure you never miss a sales call. Whether you are a single person practice or a business with scores of employees, unless you have a person dedicated to answering the phone the entire time you are open, you are bound to miss an important sales call. Why take a chance on missing any calls when any one of them can lead to a promising business opportunity? With The Legal Connection (TLC), your clients and potential clients can reach you 24 hours a day, seven days a week. You and your team can focus on the things which make your business a success. If you’re at a meeting, we’ve got you covered. If you are out of the office, we’ve got the phones. If you are on vacation, relax. It doesn’t matter what you are doing. You know you will never miss another call or sales opportunity with TLC.
Another way we can help you reduce stress is by eliminating expenses which helps your bottom line. The phones do not need to be answered by the person who’s closest when it rings. Your employees need to be focused on what they do best and you need to concentrate on your business growth. To solve this, many companies hire a full time receptionist which can be costly. Plus, he or she is only answering the phone during business hours. TLC can provide solutions to your phone answering challenges. With established procedures, we help you end the costs of hiring a dedicated receptionist or having you or other employees answering the phone. Your current and potential clients receive a consistent, professional, friendly experience 24 hours a day, seven days a week, 365 days a year. And, our answering services are both flexible and affordable.
Many times, perception is reality. If someone calls your business and they receive no answer or a message and it is not returned in an appropriate amount of time, you could lose more than their business. The caller may perceive your company as unprofessional and share that opinion with those they know, or worse, the internet. By becoming a partner with TLC, you are enhancing your brand with your present as well as potential clients and customers. By having your phones answered with a consistent professionalism, your callers may perceive your business is larger than it really is. At the very least, they will look at you and your business as professional and that could be the very reason they do business with you instead of a competitor. Once they have become a client, you will create authenticity for your brand. Few things reflect professionalism more than a live customer service representative responding to inquiries 24/7, 365 days a year.
TLC can decrease your stress by reducing the stress of your customers and clients, especially if there is an emergency. One of the greatest benefits of creating a partnership with TLC is having calls answered after normal business hours. There are times when a customer or client calls your office because they are distressed. It could even be a safety or medical emergency. They want and need to receive information and leave a message with a live person. They want to explain the situation and know someone is genuinely concerned about their well-being or that of their business. With TLC, you will always have a real person answering the phones, taking inquiries and messages and providing any other aspect of customer services required even in the worst of times.
The Legacy Connection is an award-winning, full-service telecommunication company which partners with clients to seamlessly integrate business solutions 24 hours a day, 7 seven days a week. We design communication strategies to meet every client’s need while enhancing customer experiences with live, professional personal attention rather than automated voicemail. TLC also offers professional receptionist services at a fraction of the cost of in-house staff.
Give us a call at 800-250-5160 or contact us at tlc@callerconnection.com.
