Your Phones are Answered Even When the Sky is Falling
When disaster strikes, is your business ready? While you consider how best to prepare for a hurricane or snowstorm in your personal life, you may not have considered how customers will get along without your services. When customers need your help, your phones must be answered. Have you ever thought about this; what would happen if a disaster took out all of your phones? How would your customers or clients contact you, especially if they have an emergency situation as well? There are times when a voicemail just isn’t an option, much less a message saying the phones are not in service. The Legacy Connection (TLC) can partner with your business to provide trained customer service representatives who are able to triage and route emergency concerns any time of the day or night.
When your phones are unexpectedly down due to service outages, such as weather-related natural disasters or any other circumstances, The Legacy Connection (TLC) is there for you. With TLC, your office will always have a real person answering the phones, taking inquiries and messages, and providing any other aspect of customer service required, even in the worst of times, 24/7, 365 days a year.
Life would be so much easier for businesses if they received a heads up that an emergency situation was right around the corner. But, as we know, that is rarely the case. Disasters come out of the blue. While it might not be something a business owner thinks about every day, it’s important to have a plan to keep a business running in the event of an emergency. Even if a business has an emergency disaster plan, things can go wrong. Every situation is different and presents unique and unplanned challenges.
According to FEMA, more than 40% of businesses never reopen after a disaster. Of those that do re-open, less than 30% were still in business two years later. In an emergency situation, your clients/customers need to know they can depend on you in an instant. This means a live individual, no matter the time, day or night, must answer your phones. Callers may need a response as soon as possible. Services, which could possibly need emergency attention, include plumbing, security, healthcare, legal or property management.
The Legacy Connection provides award-winning telephone answering services, which ensure your customers and clients, are assisted promptly and responsibly by a knowledgeable and sympathetic voice on the other end. Our customer service representatives are trained to ensure your callers know their issues are your top priority, especially in an emergency situation. They receive all of the pertinent facts, and if it is truly an emergency situation, your staff will receive the message immediately without delay.
For instance, if you manage a hotel, residential property, or another building or facility in which your tenants or customers may deal with late night maintenance issues, a 24/7 answering service is key for handling serious concerns. When the heat stops working on a cold, snowy night, you could be facing serious legal issues if you fail to respond promptly to tenant concerns. By working with TLC, we will field your tenant calls quickly and efficiently, and make sure everyone stays safe and satisfied.
While no business should be expected to act as law enforcement, you may find your tenants or customers calling in the middle of the night after experiencing a crime. The Legacy Connection will ensure that the caller gets connected to emergency help right away, and gives an extra layer of safety to your building or business.
On the flip side, a sudden heat wave coupled with no air conditioning can mean irate tenants are dealing with serious discomfort. Instead of suffering through a sleepless night, we contact the proper sources so you can dispatch help and keep everyone calm, cool and collected. Failing to create a Plan B for when your phones fail could earn you a bad reputation. In moments of need, your customers, clients and tenants expect your help, no matter what time of day. At the same time, work/life balance is so important. By partnering with TLC, you ensure valuable time off for your team while still prioritizing the experience of your customers.
This kind of around-the-clock availability can mean a lot in an emergency. Not only will customers appreciate your accessibility, they won’t soon forget how reliable you were in a moment of panic. Building customer loyalty is easy with an emergency answering service representing your business in a time of need.
The Legacy Connection is your solution to stay in touch with your customers and clients, during a disaster or emergency, for your business and theirs. Your current and potential customers and clients will receive a consistent, professional and friendly response from a live customer service representative 24 hours a day, seven days a week, 365 days a year. And, our services are both flexible and affordable.
The Legacy Connection enhances your business in emergency situations in a number of ways. Give us a call at 800-250-5160 or contact us at tlc@callerconnection.com.
