Save Money & Stress by Not Hiring a Receptionist
In today’s economic environment, it is important for all businesses to keep a sharp eye on the bottom line. One of the most effective ways of doing this is employing as few employees as possible while still maintaining the quality of services or products you create and the customer service you provide. Creating a partnership with The Legacy Connection (TLC) saves you both money and stress compared to hiring a receptionist.
Consider the costs of hiring a full-time receptionist:
- Average salary: $30,000
- Bonuses: $394
- Social Security: $2,600
- Disability: $342
- Healthcare: $5,722
- Pension: $1,500
- Time Off: $4,400
When you add all these costs up, it comes to over $50,000, or more than $4,100 a month. That can be a huge amount of money, especially for a small business. Then there’s the training period for your new employee. It is extremely time-consuming for either you or another staff person. Someone has to teach him or her how to use software, how to answer the phones and address customers and clients, as well as other receptionist duties.
In addition, nobody is perfect. We all make mistakes from time to time. That is particularly true if we find ourselves multi-tasking. Such is the life of most office receptionists. Most businesses do not have the luxury of hiring a receptionist whose only job is to answer the phone. Many times, they are someone’s assistant, the office manager or have an array of responsibilities other than answering the phone. And, if someone is out of the office, the receptionist is often asked to fill in temporarily, leaving the phones to voicemail.
You also need to consider this. The receptionist is only answering the phones for a limited amount of time. They are only available during normal business hours. While your receptionist will answer your phones 40 hours a week, there are still 120 hours each week when the phones are left unattended.
And, there’s always the chance for unprofessional interaction between your receptionist and a potential or current client or customer. If your receptionist is having a bad day, his or her tone might reflect that. It could cost you an important customer if the caller interpreted it as rude or sarcastic.
The Legacy Connection is an award-winning full-service telecommunication company which partners with clients to seamlessly integrate business solutions 24 hours a day, 7 seven days a week. We design communication strategies to meet every client’s need while enhancing customer experiences with live, professional personal attention rather than automated voicemail. TLC also offers professional receptionist services at a fraction of the cost of in-house staff. Our sales representatives/operators save you money by:
- Answering your phones, every minute of every day
- Not taking paid vacation or holidays
- Being trained to best represent your company
- Not needing extensive training on your office software and technology
- Not giving you one more person to manage, freeing you to operate your business.
Although our list of services is extensive, our motto is always the same: “The Legacy Connection, answering every caller with TLC since 1955”.